+1 (866) 240-3931

JetBlue Airways
Flight Cancellation Policy (2025)

Flying with JetBlue means enjoying a customer-centric experience with transparent policies. We understand that flexibility is key to modern travel. Whether you’re flying from the East Coast to the West or on a Caribbean getaway, JetBlue Airways cancellation policy is designed to be straightforward and fair. For immediate assistance, you can call our customer support number to get instant help with your flight tickets.

+1 (866) 240-3931

Feature and Details:

24-Hour Cancellation:

Free cancellation within 24 hours of booking 

Refundable Ticket Cancellation:

Full refund available before departure

Non-Refundable Ticket:

Receive a travel credit for future use

Same-Day Flight Changes:

Available for a flat fee 

Customer Support Number: +1 (866) 240-3931
24/7 Support Available: Toll-free & Online Support

Why Do You Need the JetBlue Airways Cancellation Number?

While JetBlue’s website and app are intuitive, our customer support team is here for you 24/7 for specific situations:

  • You need help combining multiple travel credits for a new booking.
  • The online system is not recognizing your TrueBlue account number or travel credit.
  • You have a complex booking with connections and need to cancel only one segment.
  • You need to cancel a flight booked with a JetBlue Gift Card and have questions about the refund method.

Is There a 24-Hour Risk-Free Cancellation on JetBlue?

Yes. JetBlue’s 24-hour booking policy allows you to reserve your travel with peace of mind.

  • Cancel any ticket within 24 hours of purchase for a full refund.
  • The booking must be made at least 7 days before the scheduled departure.
  • This policy applies to all fare classes, including Blue Basic.
  • The refund will be processed back to your original form of payment.

JetBlue Cancellation Policy for Refundable Tickets

  • JetBlue’s flexible fare options are called “Blue Extra,” “Blue,” and “Mint Flexible.”
  • Cancel your ticket for any reason up until departure for a full refund.
  • Applies to Blue Extra, Blue, and Mint Flexible fares.
  • No cancellation fees apply.
  • Refunds are processed to the original form of payment within 7 business days for credit cards.

JetBlue Cancellation Policy for Non-Refundable Tickets

  • JetBlue’s most restricted fare is “Blue Basic.” All non-refundable fares convert to travel credit.
  • Cancel before departure to receive the full value as a JetBlue Travel Credit.
  • Blue & Blue Extra Fares: Full value is issued as credit.
  • Blue Basic Fare: A cancellation fee is deducted ($100 for U.S./Canada/Mexico/Caribbean, $200 for other international flights), and the remaining value is issued as credit.
  • Travel Credit is valid for 12 months from the original booking date.
  • Unused government taxes and fees are refunded to the original payment method.

What is the JetBlue Refund Policy?

After canceling an eligible ticket, JetBlue will automatically process your refund or issue Travel Credit.

Refund Type Processing Time
Credit/Debit Card 7 business days
Bank Transfer Up to 20 business days
Travel Credit Issued immediately to your TrueBlue account

What is the Flight Change & Reschedule Policy on JetBlue?

JetBlue allows changes to most tickets, with fees varying by fare type.

  • Blue Basic: Change fees apply ($100 for U.S./Canada/Mexico/Caribbean, $200 for other international) plus any fare difference.
  • Blue, Blue Extra & Mint: Change fees are waived. You only pay the fare difference if the new flight is more expensive. If it’s cheaper, you receive the difference as Travel Credit.
  • Change requests can be made through ‘Manage Trips’ on jetblue.com, the mobile app, or by calling customer service.

Same-Day Flight Change Policy on JetBlue

JetBlue offers a same-day switch option for a flat fee, allowing you to fly earlier or later.

  • Available for a flat fee of $75 (subject to change), which is waived for Mosaic members.
  • You must be traveling on the same day and between the same cities.
  • Changes are confirmed based on seat availability.
  • You will not have to pay a fare difference for the new flight.

How to Cancel a JetBlue Flight?

Canceling your JetBlue flight is simple and can be done entirely online or with agent assistance.

Online
  1. Visit jetblue.com and go to Manage Trips.
  2. Enter your confirmation code and last name.
  3. Select the trip you wish to cancel.
  4. Click Cancel Flight and follow the prompts.
  5. Review the summary for your refund or Travel Credit details.
  6. Confirm the cancellation. Your credit will be instantly available in your TrueBlue account.
By Phone
  1. Call: +1 (866) 240-3931
  2. Speak with a JetBlue customer service agent.
  3. Provide your confirmation code and TrueBlue number.
  4. The agent will process the cancellation and explain your refund or credit options.

If JetBlue Cancels Your Flight

If JetBlue cancels your flight for any reason (e.g., weather, operational issues), you are given several customer-friendly options.

  • You are always eligible for a full refund to your original payment method.
  • JetBlue will automatically rebook you on the next available flight.
  • You can choose to receive Travel Credit for the value of your ticket.

Only for Blue Basic fares. Canceling a Blue Basic ticket incurs a fee, and you receive the remaining value as Travel Credit. All other fares can be canceled for full credit without a fee.

A refund goes back to your credit card. Travel Credit is stored in your TrueBlue account and must be used to book a new JetBlue flight within 12 months.

No. Travel Credit is tied to the TrueBlue account of the original passenger and is not transferable.

You can apply it during the payment process on jetblue.com by logging into your TrueBlue account.

If it's a Mint Flexible fare, you get a full refund. If it's a Mint fare booked under a restrictive ruleset, it will convert to Travel Credit.

Frequently Asked Questions (FAQs)

Need Help Canceling or Rebooking?

Call the JetBlue Airways customer service helpline at +1 (866) 240-3931. Our support team is available 24/7 to help you modify or cancel your flight smoothly.

Our travel experts are here to help.

+1 (866) 240-3931

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