Flying with SWISS means experiencing Swiss precision and reliability, but we understand that travel plans may sometimes change. The SWISS Airlines Cancellation policy is designed to provide passengers with flexible options depending on their fare type and destination. Whether your journey is within Europe, intercontinental, or part of a multi-city itinerary, you can review clear cancellation guidelines before making changes. For immediate assistance with the SWISS Airlines Cancellation process or to get quick support for your flight tickets, you can call our customer service team for instant help.
Free cancellation within 24 hours of booking
Full refund available before departure
Receive travel voucher for future use
Available for a fee and fare difference
Yes. SWISS offers a 24-hour flexible booking policy for most fares.
Non-refundable tickets (Economy Light, Classic) are not eligible for cash refunds but retain value for future travel.
After canceling an eligible ticket, SWISS will process your refund or issue a voucher.
| Refund Type | Processing Time |
|---|---|
| Credit/Debit Card | 7-10 business days |
| Bank Transfer | Up to 20 business days |
| Travel Voucher | Issued immediately to your email |
SWISS’s change policy is strictly tied to the fare conditions of your ticket.
SWISS offers a same-day flight change option, subject to availability and fees.
Canceling your SWISS flight is straightforward through two primary methods.
If SWISS cancels your flight for operational, technical, or other reasons, you are protected under robust EU passenger rights (EC 261).
Yes, if you cancel within the 24-hour risk-free window or if you have a fully flexible, refundable fare. Non-refundable fares incur fees and are issued as travel vouchers.
It is an electronic credit issued when you cancel a non-refundable ticket. It is valid for 12 months from the date of issue for future SWISS or Lufthansa Group flights.
Typically, no. Light fares are only eligible for a travel voucher if canceled voluntarily. A cash refund is only issued if SWISS cancels the flight.
No. After the 24-hour risk-free period, Economy Light fares cannot be changed or canceled for a voucher.
Under EC 261, you have the right to choose between a full refund, rerouting, care (meals, hotels), and often cash compensation of €250-600, depending on the flight distance and delay length.
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