+1 (866) 240-3931

Frontier Airlines
 Flight Cancellation Policy (2025)

Flying with Frontier Airlines means enjoying ultra-low base fares, but it’s essential to understand their policies as plans change. Frontier’s cancellation policy is structured around its fare classes, offering flexibility primarily through their optional WORKS™ package. For help navigating these options, you can call our customer support number to get instant help with your Frontier flight tickets.

+1 (866) 240-3931

Feature and Details:

24-Hour Cancellation:

Free cancellation within 24 hours of booking

Refundable Ticket Cancellation:

Full refund available before departure

Non-Refundable Ticket:

Receive travel credit for future use

Same-Day Flight Changes:

Not available

Customer Support Number: +1 (866) 240-3931
24/7 Support Available: Toll-free & Online Support

Why Do You Need the Frontier Airlines Cancellation Number?

Frontier’s website is designed for self-service, but our agents can help with specific issues that require human intervention. Call the support number for:

  • Difficulties canceling a flight booked with a travel credit or voucher.
  • The online system is not generating your travel credit correctly.
  • You need to cancel a flight for a reason covered by Frontier’s optional insurance.
  • Questions about the value of your credit or refund status.

Is There a 24-Hour Risk-Free Cancellation on Frontier?

Yes. Frontier Airlines offers a 24-hour flexible booking policy in compliance with USDOT regulations.

  • Cancel any ticket within 24 hours of purchase for a full refund.
  • The booking must be made at least 7 days before the scheduled departure.
  • This policy applies to all fare classes.
  • The refund will be processed back to your original form of payment.

Frontier Cancellation Policy for Refundable Tickets

Frontier does not traditionally sell “refundable” tickets. Instead, flexibility is added through their optional WORKS™ package.

  • The WORKS™ bundle includes refundability and allows cancellation for a full refund to the original payment method.
  • Without WORKS™, tickets are non-refundable and will only receive travel credit.
  • No cash refunds are issued for voluntary cancellations outside the 24-hour window unless required by law.

Frontier Cancellation Policy for Non-Refundable Tickets

Frontier’s standard fares are non-refundable. Canceling these tickets results in a travel credit.

  • Cancel before departure to receive the value as Frontier Travel Credit.
  • Travel Credit is valid for 3 months (90 days) from the date of issue.
  • A cancellation fee may be applied before the credit is issued, depending on how close to departure you cancel.
  • Unused government taxes and fees are refundable.

What is the Frontier Airlines Refund Policy?

Refunds are typically only issued within the 24-hour window, for eligible involuntary cancellations, or for unused taxes.

Refund Type Processing Time
Credit/Debit Card (24-hr) 7–10 business days
Frontier Travel Credit Issued immediately to your account
Taxes & Fees 7–10 business days

What is the Flight Change & Reschedule Policy on Frontier?

Changing a Frontier flight involves paying a change fee and any fare difference.

  • Change Fee: A fee is required to change any flight, which varies depending on when you make the change.
  • Fare Difference: You must pay the difference if the new flight is more expensive. No refund is given if it is cheaper.
  • The WORKS™ bundle waives change fees.
  • Changes can be made through ‘My Trips’ on flyfrontier.com or by calling customer service.

Same-Day Flight Change Policy on Frontier

Frontier does not offer a same-day confirmed change or standby option.

  • All changes must be made before the scheduled departure of the original flight.
  • If you miss your flight, you will forfeit the entire value of your ticket.

How to Cancel a Frontier Airlines Flight?

Canceling your Frontier flight is primarily done online, but phone support is available.

Online
  1. Visit flyfrontier.com and go to My Trips.
  2. Enter your confirmation code and last name.
  3. Select the flight to cancel.
  4. The system will show the Travel Credit value after deducting any applicable fees.
  5. Confirm the cancellation to receive your credit.
By Phone
  1. Call: +1 (866) 240-3931
  2. Speak with a Frontier agent. Note: Frontier charges a fee for phone bookings and cancellations.
  3. Provide your booking details.
  4. The agent will process the cancellation and quote your Travel Credit value.

If Frontier Cancels Your Flight

If Frontier cancels your flight for operational reasons, you are entitled to options.

  • You can receive a full refund to your original form of payment (not just credit).
  • You can be rebooked on the next available Frontier flight at no extra cost.
  • Compensation is not typically provided for cancellations within Frontier’s control, as per their Contract of Carriage.

Typically, no. Outside of the 24-hour window or without a WORKS™ bundle, you will receive Frontier Travel Credit for cancellations. Cash refunds are only issued if Frontier cancels your flight.

Frontier Travel Credit is valid for only 3 months (90 days) from the date it is issued.

Yes, by canceling within 24 hours of booking or by purchasing the WORKS™ bundle at the time of booking.

No. Travel Credit is tied to the name of the original passenger and is not transferable.

If you miss your flight (a "no-show"), you will forfeit the entire value of your ticket and will not receive any credit.

Frequently Asked Questions (FAQs)

Need Help Canceling or Rebooking?

Call the Frontier Airlines customer service helpline at +1 (866) 240-3931. Our support team is available 24/7 to help you modify or cancel your flight smoothly.

Our travel experts are here to help.

+1 (866) 240-3931

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