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What is the Air Canada Cancellation Policy?

Flying with Air Canada means choosing Canada’s flag carrier for a seamless travel experience. We know that plans can shift unexpectedly. Whether your journey is domestic, transborder, or international, the Air Canada cancellation policy offers options for a variety of situations. For immediate, personalized assistance, call our customer support number for help with your flight tickets.

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Quick Summary of the Air Canada Cancellation Policy

Air Canada offers flexible cancellation options depending on the fare you purchased, your route, and the timing of the cancellation. Whether you are canceling a Main Cabin ticket or a Basic Economy fare, understanding these guidelines will help you avoid unnecessary fees.

  • Most Main Cabin and higher fares can be canceled without a fee on U.S., Canada, Caribbean & Mexico routes.
  • Basic Economy tickets are non-cancelable, except during the 24-hour risk-free period.
  • Refunds are issued to your original payment form or as eCredits, depending on the fare type.
  • Same-day cancellations are allowed for eligible fare classes (a fee may apply).
  • Refunds may take 7–20 business days, depending on the payment method.
  • Award ticket cancellations are free for most SkyMiles members, except for Basic Economy awards.
  • Cancellations due to weather or operational issues may qualify for fee waivers.
How to Cancel an Air Canada Ticket?

How to Cancel an Air Canada Ticket?

Under the Air Canada cancellation policy, you can cancel your flight via the official website, by phone, or at the airport. 

Cancel Air Canada Ticket Online

  1. Visit the official Air Canada website: Air Canada
  2. Go to My Trips.
  3. Enter your confirmation number and last name.
  4. Select the flight ticket you want to cancel.
  5. Click Modify Flight → Start Cancellation.
  6. Review the cancellation terms and confirm.
  7. Receive a confirmation email with refund or eCredit details.

Cancel Through Phone?

  1. You can call the Air Canada helpline at the number provided.
  2. Provide your ticket number or confirmation code.
  3. Request cancellation or refund review.
  4. The agent will check fare eligibility and applicable fees.

Cancel an Air Canada Ticket at the Airport

  1. You must visit the nearest Air Canada ticket counter.
  2. Moreover, provide your government-issued ID and travel details.
  3. You can request a cancellation or seek a refund waiver (if applicable).
  4. The agent processes your request and issues a confirmation.
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Air Canada Cancellation Policy for Refundable Tickets

When you purchase Latitude, Comfort, or Flexible fares, you enjoy the best flexibility.

  • Cancel your ticket for any reason up until departure for a full refund.
  • Applies to Latitude, Comfort (on international routes), and Flexible fares.
  • No cancellation fees apply.
  • Refunds are issued to your original payment form within 7-10 business days for credit cards.

Air Canada Cancellation Policy for Non-Refundable Tickets

Air Canada’s Standard and Basic fares are non-refundable but offer value for future travel if plans change.

  • Cancel before departure to receive the value as an Air Canada Travel Voucher.
  • The voucher is valid for 12 months from the original issue date.
  • It can be used for any future Air Canada flight.
  • For Standard fares, the voucher value is the full ticket amount. For Basic fares, a cancellation fee may apply; any remaining value is issued as a voucher.
  • Unused taxes and fees are refunded to the original payment method.

Is There a 24-Hour Risk-Free Cancellation on Air Canada?

Air Canada’s 24-hour cancellation policy allows you to book with confidence.

  • Cancel your Air Canada ticket within 24 hours of purchase for a full refund.
  • The booking must be made at least 7 days before the scheduled departure time.
  • This policy applies to all fare classes, including Basic.

Same-Day Flight Change Policy on Air Canada

Air Canada offers a same-day standby and confirmed change option for a fee.

  • Available for a fee, with pricing varying by route and status.
  • You must be traveling on the same day and between the same cities.
  • Confirmed changes are subject to seat availability in the same cabin.
  • Aeroplan® Elite Status members may have fees waived or reduced.
What is the Flight Change & Reschedule Policy on Air Canada?

What is the Flight Change & Reschedule Policy on Air Canada?

Air Canada allows you to change your flight, though policies and fees vary significantly by fare type.

Basic Fare: Changes are not permitted after the 24-hour risk-free period.

Standard Fare: Changes are permitted for a change fee plus any fare difference.

Flexible, Comfort & Latitude Fares: Changes are permitted; only the fare difference applies (no change fee).

Change requests can be made through ‘My Bookings’ on aircanada.com, the mobile app, or by calling customer service.

What If Air Canada Cancels Your Flight?

If Air Canada cancels your flight for operational, safety, or scheduling reasons, you are protected under its policy and applicable regulations (such as APPR in Canada).

  • You are entitled to a full refund to your original payment method, regardless of your fare type.
  • Air Canada will automatically rebook you on the next available flight.
  • Depending on the situation and length of delay, you may be eligible for compensation under Canadian regulations.

How to check the Refund Eligibility on Air Canada?

You may receive a refund if:

  • You cancel a refundable ticket.
  • You cancel within 24 hours of booking.
  • Air Canada cancels or significantly delays your flight.
  • A medical emergency qualifies for a waiver.

What is the Refund Processing Time?

  • Credit card refund: 7–10 business days
  • Bank/debit card refund: 10–20 business days
  • Miles refund: Instant to 24 hours
  • eCredits: Issued immediately

Are There any Exceptions for Air Canada Cancellation?

Medical or Emergency Waivers

  • It is eligible in cases of hospitalization, serious illness, or death of a passenger or immediate family member.
  • Requires proof: medical certificate, death certificate, or official documents.

Weather, Operational Issues & Delays

If Air Canada cancels or delays your flight:

  • You may cancel for free.
  • You may request a full refund, even for non-refundable tickets.
  • Rebooking options may also be provided without extra charge.

COVID-19 Related Policies

Although travel is mostly normalized, Air Canada still allows waivers for:

  • Positive COVID test before travel (with proof)
  • Government travel restrictions affecting your route

Should I cancel or change the flight instead?

If you want to travel later, rebooking is easier and may save you change fees. If your fare is refundable or eligible for eCredit, cancellation is a good option too.

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If you have a refundable ticket, Air Canada allow you to cancel within 24 hours. Non-refundable tickets receive eCredits unless special waivers apply.

Only within 24 hours of booking. After that, cancellation is not permitted except for full waivers due to emergencies.

Yes. Most award tickets can be canceled for free, and miles are returned to your SkyMiles account.

Group fares follow contract-specific rules on Air Canada. Refunds may vary, and sometimes only partial eCredits are offered.

To check the refund status, you can visit My Trips or call customer service. Refund tracking is also available in your Air Canada profile.

ECredits are issued to your SkyMiles account instantly upon completion of the cancellation.

Frequently Asked Questions (FAQs)

Air Canada Related Travel Services

If you need more help managing your Air Canada booking, here are additional support pages you may find helpful:

Disclaimer

We are not affiliated with Air Canada or any official airline authority.
 This is a third-party travel support guide created to help you understand and navigate Air Canada cancellation policy with ease. For official information, always refer to Air Canada’s website or customer service.

Our travel experts are here to help.

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