Flying with Etihad Airways means experiencing award-winning service from Abu Dhabi to the world, but plans change. Whether your journey is to the Middle East, Asia, or the Americas, Etihad’s cancellation policy offers flexible options for various travel needs. Moreover, you can call our customer support number to get instant help with your flight tickets.
Free if canceled within 24 hours
Full refund available before departure
Receive Etihad Travel Credit
Available with a fee and fare difference
When you need to cancel your Etihad Airways flight, you can contact the customer support number. Our agents are available 24/7 to provide support and will cancel or modify your flight according to your requirements.
The Etihad Airways 24-hour cancellation policy allows you to cancel your ticket within 24 hours of booking for free, applicable to all class types.
When you have a refundable ticket on Etihad, you can cancel your ticket up to one hour before departure, as per the cancellation policy. It is only eligible for Flex, Business, and First Class fares.
If you have a non-refundable ticket, Etihad allows you to cancel it, but will provide you with travel credits equivalent to the ticket amount. This can be used within one year from the date of issue.
After canceling the flight, you can request a refund from Etihad. The airline will then start processing your refund once you have completed the refund form. Depending on your payment mode, you will receive your refund.
| Refund Type | Processing Time |
|---|---|
| Credit/Debit Card | 7–10 business days |
| Bank Transfer | 10–14 business days |
| Etihad Travel Credit | Issued within 24 hours |
Etihad allows you to change your flight on the same day of departure. However, under Etihad’s change and reschedule policy, you must pay a change fee, which varies depending on your route and fare type.
Etihad offers two options for canceling your flight: through the official website or by calling the phone number. Our agents are available 24/7 for your support.
Suppose Etihad cancels your flight due to schedule changes, weather, or operational reasons, you will be given the option to either board the next flight or claim compensation for your canceled flight.
Yes, if canceled within 24 hours of booking or if it's a refundable fare.
Yes, you can receive Etihad Travel Credit depending on fare type and timing.
It is typically valid for 12 months from the date of issue.
Yes, but only if your fare type allows it and you pay the fare difference.
You will receive a full refund, a rebooking option, or travel credit. No cancellation fee applies.
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