Flying with Etihad Airways means experiencing award-winning service from Abu Dhabi to the world, but plans change. Whether your journey is to the Middle East, Asia, or the Americas, the Etihad Airways cancellation policy offers flexible options for various travel needs. Moreover, you can call our customer support number to get instant help with your flight tickets.
We provide full refunds with no questions asked within 24 hours of booking the ticket
Complete refund to the original payment source, even hours before the departure
These get converted into a travel voucher valid for future use.
Possible on most routes with a minimal fee
Under the Etihad Airways cancellation policy, you can cancel your flight in multiple ways, such as directly on the website, through the App, by calling the contact center, at any ticket office worldwide, or at the airport counter right before departure.
Etihad allows you to cancel your flight on the same day of departure. However, under Etihad’s cancellation policy, you must pay a cancellation fee, which depends on your route and fare type.
If you have a non-refundable ticket, Etihad allows you to cancel it, but will provide you with travel credits equivalent to the ticket amount. This can be used within one year from the date of issue.
When you have a refundable ticket with Etihad, you can cancel your ticket up to one hour before departure, per the cancellation policy. It is only eligible for Flex, Business, and First Class fares.
The Etihad Airways 24-hour cancellation policy allows you to cancel your ticket within 24 hours of booking for free, regardless of class.
However, the cancellation policy of Etihad Airways varies depending on the class/fare type you choose.
Economy — Value / Saver / Deal: These are non-refundable; the base fare is lost; only taxes/fees may be refunded.
Economy — Flex: They are refundable fares; you can cancel and get a refund (or voucher), though cancellation fees or service charges may apply depending on the route and timing.
Business / First Class — Flex: These fares are highly flexible, and have lower or no cancellation fees; full refund if cancelled.
Business / First Class- non-refundable: May carry cancellation fees or be non-refundable depending on fare conditions.
Award Tickets: If you booked with miles, cancellation is possible but usually involves a miles-refund fee or penalty.
| Class type | Cancellation fee |
| Within 24 hours | No fee |
| Economy | No refund |
| Economy- refundable fares | USD 50-300 |
| Business or first class | No fee |
If Etihad Airways cancels your flight because of operational, weather, or other reasons, you are protected under UK/EU regulations (UK261).
After canceling an eligible ticket, Etihad Airways will automatically process your refund or issue a Travel Credit.
| Refund type | Processing time |
| Credit/Debit Card | 7 business days |
| Bank Transfer | Up to 20 business days |
| Travel Credit | Issued immediately to your Travel account |
It depends on the fare type, whether your ticket is refundable or non-refundable. If you have a refundable fare, you may get a refund, if your fare is non-refundable , only some taxes or airport fees may be refundable.
The fee varies by class and fare type, depending on route and fare. For refundable Economy fares, there is a certain fee. Thus, while traveling on Business or First class fares there is no cancellation fees.
If you cancel or request a refund less than 4 hours before the flight, or you do not show up without cancelling, a no-show fee is applied. In such cases, refund eligibility is generally lost. Also, last-minute cancellations often result in the full fare being forfeited — especially for non-refundable tickets.
If Etihad cancels or reschedules your flight significantly, you are entitled to either get a full refund, or a free rebooking on an alternate flight.
We are not affiliated with Etihad Airways or any official Etihad entity. CheapFlyFinder.com provides third-party independent travel support services to assist you with cancellations, refunds, changes, name changes, and rebookings. For the most up-to-date and official information, always refer to etihadairways.com or contact Etihad directly.
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