Flying with Lufthansa means enjoying German engineering precision, world-class hospitality, seamless connections through Frankfurt, Munich, Zurich, and Vienna, and one of the most passenger-friendly cancellation policies among legacy full-service airlines. Whether you’re flying long-haul from Frankfurt to New York, Los Angeles, Tokyo, São Paulo, Johannesburg, or Delhi, taking a short-haul flight from Munich to Paris, London, Rome, or Barcelona, or treating yourself to Lufthansa First Class with its legendary service, Lufthansa knows plans can shift due to business meetings, family events, health issues, or simply a change of heart. That’s why the Lufthansa cancellation policy for 2025 continues to prioritize transparency, fairness, and genuine flexibility across Economy, Premium Economy, Business, and First Class cabins. Need urgent help cancelling one segment, rebooking an award ticket, combining vouchers, or understanding EU passenger rights compensation? Our multilingual expert team is available 24 hours a day, every single day of the year.
|
Feature |
Details |
|
24-Hour Risk-Free Cancellation |
100% full refund, no fee, no questions asked within 24 hours of booking — applies to ALL fares (Light, Classic, Flex, Business, First, even award tickets) |
|
Light Fare (Economy) |
Non-refundable after 24 h, but taxes & fees always refunded; optional voucher minus €200–€300 fee |
|
Classic Fare (Economy/Premium Economy) |
Refundable with €150–€300 cancellation fee (depending on route and timing) |
|
Flex Fare (all cabins) |
Fully refundable & fully rebookable anytime before departure — zero fees |
|
Business Class & First Class |
Always 100% refundable and changeable — no fees, no restrictions |
|
Same-Day Change |
Free for Flex, Business, First, HON Circle, and Senator members at airport/check-in (same route, subject to availability) |
|
Rebooking Flexibility |
Free unlimited changes on Flex fares; Classic €70–€250; Light not permitted |
|
Miles & More Award Tickets |
Free cancellation/redeposit up to 24 h before departure; €50–€150 fee after that; free for HON Circle & Senator |
|
No-Show Policy |
€250–€500 fee (automatically waived for Flex, Business, First, and all elite status members) |
|
EU261 Compensation |
Automatic €250–€600 cash if Lufthansa cancels or delays 3+ hours (on top of refund/rebooking) |
|
Travel Voucher Validity |
2 full years from issuance — fully transferable, can be used by anyone |
|
Voucher Extension |
One-time 12-month extension often granted upon request |
|
Refund Processing Time |
Credit card: 7 business days │ Bank transfer/PayPal: up to 21 days |
|
Customer Support Number |
+1 (866) 240-3931 (toll-free, 24/7, multilingual: English, German, French, Spanish, Italian, and more) |
|
Additional Support Channels |
Live chat on lufthansa.com, WhatsApp Business, Twitter/X direct message, Facebook Messenger, Miles & More service centers worldwide, airport premium desks |
Lufthansa gives you total freedom with six different channels: instantly online through “My Bookings,” via the award-winning Lufthansa mobile app, by calling the global service center, at any Lufthansa or partner airport counter, through Miles & More elite desks, or by letting our experienced third-party agents handle every detail, especially useful for multi-city itineraries, group travel of 10+ passengers, corporate bookings, award tickets, or when the website shows an error.
|
Fare Type |
Cancellation Fee (after 24 h) |
Rebooking Fee |
Refund Type |
|
Light (Economy) |
Ticket forfeited |
Not allowed |
Taxes + fees refunded |
|
Classic |
€150–€300 |
€70–€250 |
Cash minus fee |
|
Flex (all cabins) |
€0 |
€0 |
100% cash refund |
|
Business & First Class |
€0 |
€0 |
100% cash refund |
|
Award Tickets |
€50–€150 redeposit |
€50 |
Miles re-credited |
|
HON Circle / Senator |
€0 |
€0 |
Full refund always |
The website and app are excellent, but our 24/7 global team is indispensable when you face:
|
Type |
Processing Time |
|
Credit/Debit Card Refund |
7 business days |
|
Bank Transfer / PayPal |
Up to 21 business days |
|
Travel Voucher |
Issued instantly via email |
|
Taxes & Airport Fees |
Automatic cash refund |
|
Miles & More Miles |
Re-credited within 48 h |
Full refund within 24 hours of booking, no fee, all fare types, all cabins.
Zero for Flex, Business, First, HON Circle, Senator, and within 24 hours. Light fares lose ticket value; Classic has a €150–€300 fee.
Yes, 100% cash refund + automatic EU261 compensation (€250–€600 depending on distance).
Online via My Bookings, in the mobile app, by calling +1 (866) 240-3931, or at any Lufthansa counter worldwide.
Fully refunded for refundable fares; converted to voucher value for non-refundable fares.
Yes, all vouchers are fully transferable with no name-change fee.
Yes, Lufthansa usually grants a one-time 12-month extension upon request.
We are not affiliated with Lufthansa, Miles & More, or any official Lufthansa entity. CheapFlyFinder.com provides independent travel support services to assist passengers with cancellations, refunds, changes, rebookings, award tickets, and EU261 claims. For official policy and real-time booking management, always visit lufthansa.com or contact Lufthansa directly.
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