Flying with Qantas means choosing Australia’s flag carrier for a reliable travel experience, but we know plans can change. Whether you’re flying domestically, to New Zealand, or on a long-haul international journey, Qantas’s cancellation policy offers clear options based on your fare type. For immediate assistance, you can call our customer support number to get instant help with your flight tickets.
Free cancellation within 24 hours of booking
Full refund available before departureÂ
Receive a travel credit for future use
Available for a fee and fare difference
While the Qantas website is comprehensive, some situations benefit from direct agent support. Our customer service team is available to assist with:
Yes. Qantas offers a 24-hour cooling-off period on most bookings.
Refundable tickets (typically Flexible and Business/First Class fares) offer the greatest flexibility.
Non-refundable tickets (Red e-Deal, Sale fares) are not eligible for cash refunds but retain value for future travel.
After canceling an eligible ticket, Qantas will process your refund or issue a Travel Credit.
| Refund Type | Processing Time |
|---|---|
| Credit/Debit Card | 7-10 business days |
| Bank Transfer | Up to 20 business days |
| Travel Credit | Issued immediately to your Qantas Account |
Qantas allows changes to most tickets, though fees and policies are strictly fare-dependent.
Qantas offers a same-day flight change option for a fee, subject to availability.
Canceling your Qantas flight is straightforward through two primary methods.
If Qantas cancels your flight for operational, weather, or other reasons, you are protected under Australian Consumer Law.
Yes, if you cancel within the 24-hour risk-free window or if you have a fully flexible, refundable fare. Non-refundable fares incur fees and are issued as Travel Credit.
It is an electronic credit issued when you cancel a non-refundable ticket. It is valid for 12 months from the date of issue for future Qantas flights.
Typically, no. Red e-Deal fares are only eligible for Travel Credit if canceled voluntarily. A cash refund is only issued if Qantas cancels the flight.
No. After the 24-hour risk-free period, Red e-Deal fares cannot be changed or canceled for credit.
You will receive a full refund to your original payment method, the option to be rebooked, or Travel Credit with extended validity.
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