Flying with United Airlines connects you to a vast network, but we understand that plans can change. Whether you’re on a domestic hop or an international journey, United’s cancellation policy provides options for most situations. For immediate and personalized assistance, you can call our customer support number to get instant help with modifying or canceling your flight tickets.
Free cancellation within 24 hours of booking (if booked 2+ days before departure)
Full refund to original payment method at any time before departure
Receive a future flight credit for the ticket value, minus any fee.
Available for a fee with same-day confirmed change or standby options .
While many changes can be made online, calling United Airlines customer support is essential for specific scenarios. Our agents are available 24/7 to provide support:
Yes. United Airlines’ 24-hour flexible booking policy allows you to cancel any ticket for a full refund, provided you meet the criteria.
If you purchased a refundable ticket (typically Premium Plus or Polaris business class flexible fares, or full-fare economy), you have maximum flexibility.
Most United tickets, including Basic Economy and standard economy fares, are non-refundable. However, canceling them provides value for future travel.
After canceling an eligible ticket, United Airlines will automatically initiate the refund process. The timing depends on your original payment method.
| Refund Type | Processing Time |
|---|---|
| Credit/Debit Card | 7-10 business days |
| Bank Transfer / Other Methods | Up to 20 business days |
| Future Flight Credit | Issued immediately to your United TravelBank |
United Airlines allows most tickets (except Basic Economy) to be changed online or via phone. Policies are fare-specific.
Changes are not permitted after the 24-hour risk-free period.
Changes are permitted for a fee plus any fare difference. Change fees are waived for most domestic and international flights, but fare differences still apply.
Change requests can be made through ‘My Trips’ on united.com, the mobile app, or by calling customer service.
United offers a same-day change service for a fee, allowing you to move to an earlier or later flight on your day of travel.
You can cancel your flight easily online or by phone for direct assistance. Our agents are available 24/7 to help.
If United cancels your flight for any reason (e.g., weather, operational issues, scheduling), you are entitled to choose your option.
Yes, if you cancel within the 24-hour risk-free window or if you have a refundable fare. Non-refundable tickets may have a fee deducted from your future flight credit.
Basic Economy tickets are not eligible for a refund or a future flight credit after the 24-hour risk-free period.
Credits issued from canceling a ticket are typically valid for 1 year from the original date of issue.
No. After the 24-hour risk-free period, United Basic Economy tickets cannot be changed, canceled, or refunded.
You are always entitled to choose a full refund to your original payment method or to be rebooked on the next available flight.
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